Frequently Asked Questions
What makes the clock stop?
Because Audible Clock is like a playing playlist on your Echo, it is easy to stop -- even accidentally. Some of the things that will stop your clock include:
- Disruptions such as a lost WiFi connection (unfortunately, this is very common) or unplugging your Echo
- Asking Alexa to play something else, such as a podcast, radio station, song, or playlist
- Hitting your Echo's pause/play button
- Saying "stop" or "pause"
A hiccup in your in your WiFi is the mostly likely reason your clock would stop unexpectedly. So, unless your WiFi Internet connection is extremely reliable, you will have to restart the clock every now and then.
Restarting the clock is easy, of course. You simply have to say "Alexa, ask audible clock for a cat clock" (or whatever clock you want to start).
How can I tell if the clock is running?
Because Audible clock is silent most of the time, you can't always tell if it's running. Other than waiting for the next quarter-hour chime, one easy way to check if your Audible Clock is still going is to put your ear near your Echo and turn up the volume. You'll hear a subtle ticking sound if it's still going.
On Echo devices with a screen, you can also swipe down on the screen to see what's currently "Now Playing." If Audible Clock is still going, you'll see the current time displayed along with the selected clock's icon.
How do I keep the clock running? I want it to run forever!
Other than improving your WiFi service, the best way to ensure the clock keeps ticking is to press your Echo's microphone mute button (located on the top of the device) so it will ignore any commands that might interrupt it. In fact, with Echos often selling for less than $25, many people purchase one to use as a dedicated Audible Clock. For even more fun, they make their own designer clock by hiding this Echo inside something -- say, a Lego Big Ben, an old broken mantle clock, or a grandfather clock the kids made out of cardboard.
If you've built a designer Audible Clock using a dedicated Echo device, please share it with us. We'd love to post a picture of it on our website.
I can hear the clock. Can I see it?
If you own an Echo device with a screen, such as the Echo Show or Echo Spot, Audible Clock displays the current time along with an image of the selected clock. If the "screen blanker" has kicked in, you'll have to swipe down and select "Now Playing" to bring up the clock screen again.
Can I set a "quiet time" for Audible Clock so it is silent during certain hours?
Audible Clock does not offer this feature yet. However, using Alexa Routines, you can automatically turn down and then turn up the volume of any of your Echos based on a schedule of your choosing.
Would you use this feature if it were built into Audible Clock? If so, let us know by filling out our Suggestion Box Form.
How do I set the time?
You don't have to! If your Alexa tells the correct time when you ask her ("Alexa, what time is it?"), Audible Clock should as well.
If for some reason the time is incorrect, check to make sure you properly set your device location in the Alexa app. See this help page for more information.
The time is off by almost a minute, can I fine tune it?
Like an old grandfather clock, Audible Clock can drift a bit (it's part of its charm!), but only by seconds. Audible Clock is always readjusting itself, however, so you should never find it off by more than a minute. If you do, then you might have to check your device location settings (see this help page for more information).
Why won't Alexa let me purchase the Cat Clock? I must have it!
If Alexa says something like, "voice purchasing is not available for this account" when you attempt to purchase one of our premium clocks, check out the most recent home card in your Alexa app for information on how to enable this feature. You can also read more about it on this help page.