Frequently Asked Questions
What makes the clock stop?
Because Audible Clock is like a playing playlist on your Echo, anything that stops streaming audio will also stop your clock. Common clock-stopping events include:
- Disruptions such as a lost WiFi connection (unfortunately, this is very common) or unplugging your Echo
- Asking Alexa to play something else, such as a podcast, radio station, song, or playlist (Amazon currently does not allow us to interrupt any other audio or skills with clock chimes)
- Hitting your Echo's pause/play button
- Saying "stop" or "pause"
A hiccup in your in your WiFi is the mostly likely reason your clock would stop unexpectedly. So, unless your WiFi Internet connection is extremely reliable, you will have to restart the clock every now and then.
To restart the clock, you simply have to say "Alexa, ask audible clock for a cat clock" (or whatever clock you want to start).
NOTE: We've reached out to Amazon on behalf of many users who report Audible Clock's audio stream is stopping without reason. After a few of these users graciously agreed to share their device logs with Amazon, Amazon concluded that the Echos “failed due to the device not being connected to the Alexa service.” They then give the following conclusion and advice:
As this is a device specific issue, not a skill specific issue, I would recommend you reach out to customer services at https://www.amazon.com/gp/help/contact-us/general-questions.html?referral=A2ZKHBZGVPIZLM_A8U9U3Y63QPVC
We can say that, anecdotally, these issues appear to happen mostly in older model Echos, mainly Dots. We continue to work with Amazon on this and, until we find a true solution (other than buying a new Echo!), encourage you to report your Audible Clock streaming issues using the link Amazon provides above.
How can I tell if the clock is running?
Because Audible clock is silent most of the time, you can't always tell if it's running. Other than waiting for the next chime, one easy way to check if your Audible Clock is still going is to put your ear near your Echo and turn up the volume. You'll hear a subtle ticking sound if it's still going.
On Echo devices with a screen, you can also swipe down on the screen to see what's "Now Playing." If Audible Clock is still going, you'll see the current time displayed along with the selected clock's icon.
How do I keep the clock running? I want it to run forever!
Other than improving your WiFi service, the best way to ensure the clock keeps ticking is to press your Echo's microphone mute button (located on the top of the device) so it will ignore any commands that might interrupt it. In fact, with Echos often selling for less than $25, many people purchase one to use as a dedicated Audible Clock. For even more fun, they make their own designer clock by hiding this Echo inside something -- say, a Lego Big Ben, an old broken mantle clock, or a grandfather clock the kids made out of cardboard.
If you've built a designer Audible Clock using a dedicated Echo device, please share it with us. We'd love to post a picture of it on our website.
How often do the clocks make noise?
The Train, Bim Bam, and Bird Song clocks chime only once per hour while the Ship's Bell rings every 30 minutes, as is the tradition at sea. Most of the other clocks chime every quarter hour, though you can tell them to chime every half hour or hour, if you prefer. Before starting a clock that can chime every 15 minutes, Audible Clock will ask you if you'd prefer it chimed every half hour or hour.
I can hear the clock. Can I see it?
If you own an Echo device with a screen, such as the Echo Show or Echo Spot, Audible Clock displays the current time along with an image of the selected clock. If the "screen blanker" has kicked in, you'll have to swipe down and select "Now Playing" to bring up the clock screen again.
Can I set a "quiet time" for Audible Clock so it is silent during certain hours?
To quiet the clock, you can automatically turn down and then turn up the volume of any of your Echos based on a schedule of your choosing using Alexa Routines. For example, here are the steps for turning down the volume at 10 pm:
- Launch the Alexa app on your phone or tablet
- Tap the menu icon in the top left corner of the screen
- Tap Routines
- Tap the + icon in the top right corner of the screen
- Select When this happens
- Tap Schedule
- Choose At Time
- Set the time to 10 pm and tap OK
- Tap Repeat
- Tap the days you want to silence the clock
- Tap Done and then, if prompted, tap Next to get back to the New Routine screen
- Tap Add action
- Select Device Settings
- Tap Volume
- Set the volume to 0 and then tap Next and, if prompted, tap Next to get back to the New Routine screen
- Tap Choose Device and select the Alexa device you want to quiet
- Tap Save
Follow these instructions to set another routine to turn the volume back up in the morning.
How do I set the time?
You don't have to! If your Alexa tells the correct time when you ask her ("Alexa, what time is it?"), Audible Clock should as well.
If for some reason the time is incorrect, check to make sure you properly set your device location in the Alexa app. See this help page for more information.
The time is off by almost a minute, can I fine tune it?
Like an old grandfather clock, Audible Clock can drift a bit (it's part of its charm!), but only by seconds. Audible Clock is always readjusting itself, however, so you should never find it off by more than a minute. If you do, then you might have to check your device location settings (see this help page for more information).
Can I get a list of all the new clocks?
Yes, just say, "Alexa, ask Audible Clock for new clocks." We add new clocks about every month.
Can I get a list of all the free clocks?
Say, "Alexa, ask Audible Clock for free clocks" for a list of all the free clocks.
Can I get a list of all the premiums clocks?
Yes, just say, "Alexa, ask Audible Clock for premium clocks."
Premium clocks are available with an All Access Pass subscription. Say, "Alexa, ask Audible Clock about the All Access Pass" to learn more. You are never charged for just asking about a subscription.